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DJ Jukebox Technical Support

Frequently Asked Questions


1.  Generating a playlist is slow.
2.  My favorite songs are not being chosen often enough.
3.  Does DJ Jukebox play multimedia files?
4.  Can DJ Jukebox continuously generate playlists?
5.  Remote control is not working.
6.  Sending keystrokes to Winamp isn't working.
7.  After ripping a CD, the log shows sector errors on the last track.


If you still can't solve the problem, you may contact our technical support department.  However, please be aware of the following:
  • Email support is unlimited and free.  Telephone support must be approved and scheduled in advance.
  • Technical support can assist with the software's configuration, but within limits.  Sometimes configuration requires intimate knowledge of your business and may necessitate a Systems Analyst.
  • Technical support is staffed Monday through Friday, 10:00am - 6:00pm Central Time (GMT-6:00).  Of course, you can send us email any time.

Click here to send an email to Gammadyne Technical Support.  We value your feedback and appreciate your interest in our software! 





Answers


1.   Generating a playlist is slow.
If generating a playlist is very slow, and/or a complete list is not being generated, then DJ Jukebox has rejected 1,000,000 songs.  Try one of the following:

  • The repetition prevention feature is probably the problem.  Set a "Custom No-Repeat Count" on the Repetition folder to a low number, like 50.
  • Slide the "Rating Importance" scrollbar on the Details folder to the left.




2.   My favorite songs are not being chosen often enough.
If your favorite songs are not being selected for a playlist often enough, there are two solutions:

  • The repetition prevention feature is probably the problem.  Set a "Custom No-Repeat Count" on the Repetition folder to a low number, like 50.
  • Slide the "Rating Importance" scrollbar on the Details folder to the right.  However, this does not help if repetition prevention is the culprit.




3.   Does DJ Jukebox play multimedia files?
No, it generates a playlist and launches a third-party media player to play the songs.  We recommend Winamp which is free.




4.   Can DJ Jukebox continuously generate playlists?
Sorry, DJ Jukebox cannot continuously generate playlists.  Media players do not provide any feedback about when a playlist is done being played.  We recommend generating a very long playlist (Details folder > Playlist Length).




5.   Remote control is not working.
From the client machine, use the "Test Server" tool on the "Remote" menu.  If it fails, there is a connection problem.  Consider the following:

  • On the server, did you choose "Listen for remote commands" from the Remote menu?.
  • Make sure the client has correctly identified the server on the "Remote" folder.  Without a correct IP address for the server, no connection can be made.
  • Make sure the client and server agree on the port.
  • Use the "ping" command from the command line to see if TCP/IP can reach the server.  For example, if the server's IP address is 11.22.33.44, then enter this command: ping 11.22.33.44
  • Make sure there is no firewall blocking the port.

On the other hand, if the "Test Server" tool does not report any errors, then the problem is not related to connectivity.  Consider the following:

  • Verify that the DJ Jukebox server has correctly saved the PLAYLIST.M3U file.
  • On the server, go to Windows Explorer, find PLAYLIST.M3U, and double click on it.  This will verify that the server can access the file, and that there is a media player that is associated with .M3U files.
  • Verify that the server can access the songs.  For example, if the first song in PLAYLIST.M3U is "c:\foo\bar.mp3", then at the command line type:

    dir "c:\foo\bar.mp3"

    If the "dir" command does not find the song filename, then this is the problem.  The client's song list must be relative to the server, not the client.  This is why we recommend using network paths in the Song Table.




6.  Sending keystrokes to Winamp isn't working.
Sometimes Winamp can receive keystrokes, sometimes it can't.  Unfortunately, we've never been able to figure out why.




7.  After ripping a CD, the log shows sector errors on the last track.
Some CD's have a data track after the last audio track.  There may be approximately 175 sector errors on the last track.  This is no cause for alarm, and you should not notice any problems with the ripped file.